Refunds & Cancellations

By completing checkout, you expressly consent to us beginning supply of your personalised digital reading immediately and acknowledge that, once supply begins, you lose your statutory 14-day right to cancel.

If you pay but no reading is produced — for example a technical fault interrupts the process — contact us and we will either deliver the reading or refund you in full.

• You were charged more than once for the same reading.
• No reading was generated or delivered after a successful payment.
• The reading delivered does not correspond to the question you submitted.
• We decline your question as outside what we can responsibly answer.

We cannot refund a correctly delivered reading simply because you disagree with the interpretation. Readings are reflective rather than predictive, and different cards will land differently on different days.

Email helloclaritycards@gmail.com within 14 days of purchase, quoting the email address you used at checkout and the date of the reading. We aim to reply within two working days. Approved refunds are returned to the original payment method via Stripe, usually within 5–10 working days.